PRIVACY

Steve Miller Finance Pty Ltd Privacy Statement and Credit Guide Form is available here.

Mortgage & Finance Association of Australia

Steve Miller Finance Pty Ltd is a full member of the MFAA (Mortgage & Finance Association of Australia).

The MFAA is a regulatory body whose stated mission is to ensure the orderly and ethical working of the mortgage and finance industry in Australia.

It does this by ensuring MFAA members are recognised as a trusted source of finance, by providing education for its members and staff and by embracing best practice customer services. It seeks to be the recognised authority in Australia on all aspects of the mortgage and finance industry.

In order to maintain membership of this association, brokers and financial institutions must comply with the standards and benchmarks that are set down in its constitution. Where these standards are not met, the MFAA has the power to expel and suspend members. Members who have been expelled or suspended are listed on the MFAA website.

Steve Miller Finance Pty Ltd Complaints Procedure

If you are not satisfied with the level of service provided by KEYLEND Financial Services, you can:

Contact us on our office telephone line 08 8210 0000 OR email lending@keylend.com.au

Write to:
The Manager
KEYLEND Financial Services
81 The Parade
NORWOOD SA 5067

We undertake:

  • To deal with your complaint fairly, confidentially and effectively
  • To respond to you within 48 hours to provide you with a likely timescale to resolve your issue
  • To keep you up-to-date on progress made

 Australian Financial Complaints Authority (AFCA)

Steve Miller Finance Pty Ltd is a member of The Australian Financial Complaints Authority or 'AFCA' is a new external dispute resolution (EDR) scheme to deal with complaints from consumers and small businesses about financial services and products. It will be operated by a not-for-profit company limited by guarantee authorised by the Minister for Revenue and Financial Services (Minister).

AFCA will commence receiving complaints on 1 November 2018.

AFCA replaces the three existing EDR schemes - the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT) so that consumers have access to a single EDR scheme.

Membership of AFCA is required under law or a licence condition of financial firms that provide financial products and services.

AFCA will be free to consumers and small businesses. Its operations will be funded by contributions made by its financial firm members.